Affordable Doc & Physio-assisted Pain Relief Therapy!


Does your program replace any current program I may be involved in?

The best part about BCD is that you can access treatments on a frequent basis. This is what is indicated for chronic pain patients. That means that you will very likely be able to reduce some of your other programs such as pain medicine but this must be entirely at the control and guidance of your family doctor or other prescriptive physician guidance. Better Call Doc's formulary treatment range is very diverse and so, it is very possible that you would not require other accessory pain-focused treatments for two reasons: avoid replication of treatment and need to lessen the dosage of your pain therapy frequency. Also remember that BCD's program is home-care based which means that we teach you methods for self-treatment that can be conducted when at home.

What's the difference between chronic pain vs acute pain?

Time is what differentiates chronic from acute. Having pain constantly or intermittently for three to six months is usually the time limits used to separate chronic from acute pain. Tissues no longer follow a natural defensive approach to help the healing process (acute pain—protect from harm) and so, the chronicity of pain can actually come with changes in structure, chemisty and therefore function of the nervous (pain nerves) system. These changes are at the cellular level which translates into pain that goes beyond its protection intention and moves toward a disease status.

Are there symptoms to watch out for that may help me identify myself as a chronic pain patient?

Here are the symptoms common to many chronic pain patients. At BCD we call these markers of chronic pain:

  • Time: pain persists longer than 3-6 months
  • Pain can be disproportionate to the original trauma or mechanism of injury.
  • The pain does not respond well to OTC medicine (over the counter)
  • Pain can be accompanied by other sensations such as burning, numbness, tingling and pins & needles.
  • Pain is located in a body area that was not involved with any trauma or injury.
  • The pain does not have to be constant. It can come and go.
  • There may not even be an initial trigger to the pain from the beginning.
Believe it or not, it is estimated that up to 20% of the Canadian population suffers from chronic pain. The percentages are also on the rise. This is exactly what has fuelled Better Call Doc's movements toward making pain-relief treatment accessible to Canadians.

Can chronic pain be caused by psychological factors?

Absolutely, as a stand-alone cause, as a result of physically-based pain and in combination with physically-based pain. Although true psychological based pain is rare, those who suffer as a result of pure psychological require an assessment and treatment from a psychiatrist. Regardless of pain type, home-based and Better Call Doc pain relief treatments are very much needed in order to control and/or alleviate the pain.

Why is pain like love?

AADEP (American Academy of Disability Evaluating Physicians) have referenced pain to be like cannot see it nor can you measure it. This is why it is very difficult for professionals working with pain patients to understand, evaluate and measure in quantity values a patient's pain. For more information about the AADEP Please see the AADEP at the bottom of this
FAQ page.

What type of pain management and treatment training do the BCD therapists have?

You may recall that BCD has two types of patients. One type is the 'already saw doc' patient which means that BCD practitioners collaborate with the patient's MD/specialists/medical imaging records to provide safe, home-type treatments (see Formulary section of website). The other type of patient is the patient type who will be examined by Doctor Rice, our clinic director. With this determination/clinical impression, and a diagnosis with treatment plan will be determined for the patient. Therapists only provide safe therapy that is largely based upon therapies that could and are very likely be taught to the patient for self-treatment. As well, treatments provided by the BCD pain therapy practitioner cannot deviate form what the BCD Academy has taught and authorized them to provide to patients. This includes therapies involving exercise rehabilitation. Remember that all therapies are listed in the Formulary section of the website and that the choice of treatments are both a combination of the patient's personal likes/choices blended with what is clinically indicated and chosen by the therapist.

I've been noticing your scrubs with logo around the building. What do you do exactly?

We love the color of our scrubs - neon green! In a nutshell, Better Call Doc offers physical therapy that is affordable for Ontario residents. The physical therapy we offer can be a one-shot treatment only, a clinical management plan (example 10 to 15 treatments) or a month-to-month treatment plan (example 2 treatments a week on a contract basis). The monthly arrangements involve a yearly contractual agreement and must be approved by Dr. Rice. The markers we are looking for are diagnostic-based, meaning that if your condition is chronic such as a permanent injury or permanent arthritis then you may qualify. Physical therapy involves a spectrum of safe therapy involving passive (like icing, heating, soft tissue work) to active (like stretching, active exercise etc...). Please review the tab entitled 'Treatments' on the website for a list of all of the treatments we offer. A very important point that we must make is this: it has been proven that regular treatments are the most effective treatment management method for acute or chronic pain issues. We therefore provide in-clinic treatments with home-type care advice that remains an important part of the therapy. Our treatments are termed home-type which means that our treatment resources always involve safe treatments involving resources available to you via advice you could eceive from magazines health articles and home-therapy based therapy devices such as TENS, vibration therapy etc...Every clinic uses these treatment methods to help patients - clinical outcomes are largely based on factors such as knowing which combination of therapy to use, advice for home-care and monitoring treatment progress as the patient recovers. That's where clinical success largely lies.

What are your results?

Well, every patient responds differently and recovery is dependant upon the individual diagnosis so this is a difficult question to answer. However we put it on here because many people ask this questions. This gives us the opportunity to say that a large part of patient recovery involves patient adherence to advice. We find that our treatment outcomes are above average as patients are guided extensively at BCD. We move patient treatments from passive to active involvement onto active living as quickly as possible. That's a good thing, right?

Can I use my health plan to cover costs?

Absolutely. How's that for a quick answer? Oh one more thing - we use the 'chiropractic' coverage toward your treatments. We also provide customized orthotics that may be covered by your health plan to treat issues with feet. One more thing, your health plan may cover the cost of your sessions with a fitness trainer. We work closely with fitness professionals to help you get from the 'help me I have pain' stage of unwell to the 'I'm working with my own trainer to get me strong and fit again'. The trainer sessions must be approved by our doctor and have a rehabilitation component you will benefit from. Amazing huh?